Overview
When nobody thought we could do business with US companies, eTelecare (A Stream Global Services Company) championed the Philippines as an offshore call center destination leader because of our superior, second-to-none service. eTelecare has continually raised the bar for quality and value in the highly competitive global outsourcing business.
We are the first Filipino call center company to provide global clients not just with lower costs but with higher performance and greater value for their outsourcing dollar. In 8 years, eTelecare has grown to become a top-performing provider of technical support, sales and customer service programs for over 30 Fortune 100 clients.
eTelecare’s offerings range from standard inbound customer service to expert technical support and licensed mutual funds transactions. From a size and revenue perspective, eTelecare is now the largest Asia-based call center, operating 11 call centers across the US and the Philippines.
From a capability recognition perspective, eTelecare is recognized as the world’s most awarded, earning 19 industry awards including 4 consecutive Best Outsourcer Awards at the International Call Center Management Conference & Exhibition. In January 2005, eTelecare is hailed as a Top 10 Leader in Human Capital Development by New York based managing firm neoIT and CMP Media LLC. The recognition is extra special as eTelecare is the only call center with presence in the Philippines that was recognized as a Top 10 Leader in Human Capital Development.
Being named by the Personnel Management Association of the Philippines (PMAP) as the OUTSOURCING EMPLOYER OF THE YEAR, is a big source of pride not only for the company but to the whole call center industry. In the international call center showground, eTelecare has proven that the Philippines can be the best and brightest in the world.
History
Founded in 1999, eTelecare (A Stream Global Services Company) is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 10,000 employees worldwide, providing services onshore in the U.S. and offshore in the Philippines.
eTelecare has won 38 major industry awards, including being named one of INC. Magazine’s top 50 fastest growing private companies in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and many other rewards.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
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