Pacific Business Group Limited is in need of Senior Systems Administrator. Successful candidate will have the following responsibilities:

1. Network management and administration
2. Maintenance of servers
3. Software and hardware maintenance
4.Overall responsibility for IT Operations that include helpdesk services, system administration & technical support
5. Ensure the generation of timely reports of the company’s operations and systems; provide recommendations to improve on efficiencies and better meet service level targets
6. Provide technical expertise, oversee implementation of IT related projects and prepare status reports on server utilization , hardware requirements, internet/email usage etc. on the systems infrastructure
7. Document and share best practices with the rest of the organization
8. Comply with/or formulate Company’s Policies and Procedures, including information Security
9. Identify, correct and advise on operation issues in client computer system
10. Maintains, troubleshoots network components and IT-related equipment, ensures network at peak performance and decrease downtime
11. Install and configure computer systems, diagnose hardware/ software faults and solve technical problems
12. Provide Secondary server administration to troubleshoot and resolve issues, monitor LAN performance and connectivity services for end users
13. Manage the deployment, monitoring, maintenance and development, upgrade and support of all desktop/ laptop computers, operating systems, hardware, software, peripherals and office automation equipment.

Requirements:

Candidate must possess a College Degree in Computer Science and/or Information Technology with experience in the following areas:

- CISCO router, LAN switches
- Windows Server 2003/2008- Active directory
- Windows 2008 Web Servers
- Windows File Server and Security
- Microsoft IIS Web Server Clusters and
- Microsoft SQL Server 2008
- Windows 2008 Clusters (IIS, SQL, File Server)
- Network and LAN Security
- Software applications: Outlook, MS Office 2007
- Knowledge in Linux, Asterisk and VoIP – Advantage

Interested applicants may send their resume to humanresources@pbgroupltd.com or call/text 09175119781 for details.

Pacific Business Group Limited is in need of IT Project Manager.

Responsibilities:

The primary responsibility is to assist Company Executives with technical aspects of system vetting, requirements gathering, planning and development, implementing and deploying solutions/projects, scheduling, and scope and project reporting. He will oversee all project progress and developments and make sure that project deliverables are met on time.

- Consult with internal organizations and external clients/vendors to define steps, processes and customized implementation project plans supporting the successful launch of new system and significant change processes. Assist in defining and monitoring project status related to key project goals (i.e. IT milestones, progress and procurement)

- Assist in developing and delivering proof-of-concept demonstrations.

- Understand company’s current & future expectations and needs.

- Understand and capture input from Company’s Executive, technical and operations staff in an effort to continue to provide best in service.

- Successfully manage simultaneous projects, ensuring continuity of contact through regular follow-ups.

- Work with different teams on resource capacity allocation and scheduling.

- Work with other stakeholders on scope identification and management.

- Mainly responsible for on-time and within-budget completion of projects

- Track progress of envisioning, planning, development and stabilization phases

- Drive to resolve issues and address risks that will impact the delivery targets.

- Send project status reports regularly

- Expected to operate independently with minimal guidance from the IT Manager

Requirements:

- Bachelor’s degree with a minimum of 2 years of Project Implementation experience is preferred

- Project management experience involving VoIP and CRM is preferred.

- Driven to create success in challenging situations, through problem solving, organization, communication, and relentless persistence while at the same time maintaining an excellent customer experience.

- Must have demonstrated strong written, oral and presentation skills with the ability to lead demonstrations and discuss highly technical concepts to a variety of audiences, including executive level technical decision-makers

- Ability to work with minimal guidance or supervision in a time critical environment

- Competency in MS Project, Visio and the complete MS Office Suite is required

- Competency in various technology environments such as: Telecom, VoIP, IVR, Workstation Setup, Software, Application

- Proven ability to do software release project management and resource planning.

- Ability to work in a fast-paced and agile environment.

- Knowledge of software development process.

Interested applicants may send their resume to humanresources@pbgroupltd.com or call/text 09175119781 for details.

Pacific Business Group Limited is in need of Automatic Renewal Personnel. Successful candidate will have the following responsibilities:

1. Conduct charging for AR subscribers
2. Conduct charging for three months free subscribers (TMF) who are up for conversion to 9M AR
3. Monitor customer profiles of AR and TMF subscribers
4. Maintain an updated list of AR and TMF subscribers and the status of their subscriptions
5. Prepare and send report on any data entry, charging, etc. concerns
6. Other tasks, which may be assigned from time to time

Qualifications:

1. Good attention to details with the ability to work under pressure
2. Knowledge of Microsoft Office, especially Excel
3. Fast learner and able to follow instructions
4. Mathematical and good written communication skills are preferred

Pacific Business Group Limited is in need of Senior Systems Administrator. Successful candidate will have the following responsibilities:

1. Network management and administration

2. Maintenance of servers

3. Software and hardware maintenance

4.Overall responsibility for IT Operations that include helpdesk services, system administration & technical support

5. Ensure the generation of timely reports of the company’s operations and systems; provide recommendations to improve on efficiencies and better meet service level targets

6. Provide technical expertise, oversee implementation of IT related projects and prepare status reports on server utilization , hardware requirements, internet/email usage etc. on the systems infrastructure

7. Document and share best practices with the rest of the organization

8. Comply with/or formulate Company’s Policies and Procedures, including information Security

9. Identify, correct and advise on operation issues in client computer system

10. Maintains, troubleshoots network components and IT-related equipment, ensures network at peak performance and decrease downtime

11. Install and configure computer systems, diagnose hardware/ software faults and solve technical problems

12. Provide Secondary server administration to troubleshoot and resolve issues, monitor LAN performance and connectivity services for end users

13. Manage the deployment, monitoring, maintenance and development, upgrade and support of all desktop/ laptop computers, operating systems, hardware, software, peripherals and office automation equipment.

Requirements:

Candidate must possess a College Degree in Computer Science and/or Information Technology
With experience in the following areas:

- CISCO router, LAN switches
- Windows Server 2003/2008- Active directory
- Windows 2008 Web Servers
- Windows File Server and Security
- Microsoft IIS Web Server Clusters and
- Microsoft SQL Server 2008
- Windows 2008 Clusters (IIS, SQL, File Server)
- Network and LAN Security
- Software applications: Outlook, MS Office 2007
- Knowledge in Linux, Asterisk and VoIP – Advantage

Quality Manager with Six Sigma training, RCA, TQM background is needed in Pacific Business Group Ltd. Successful candidate will manage the QM Department.

PRIMARY FUNCTION

- Manage the QM Department to ensure the level of service is maintained within the set quality standard.
- Reports to the executive department if an operation is doing what they’re supposed to do following effective processes.
- Provide monitoring result, trending, data analysis, root cause analysis and recommend action and solution to the executive management.

DUTIES

- Make sure business impacting violation are reported
- Ensure regular and systematic QWM monitoring is accomplish and reports are sent out
- Audit some of the ops performance reports from operation to ensure accuracy
- Projects – QM, EMV, and other projects that involves quality department.
- Provides quality monitoring processes and other product-related processes
- Provides daily reports, and monthly trending analysis
- Proper feedback and coaching
- Provide quality monitoring between voice and non-voice and be able to monitor and assess number of calls per agent.
- Draft policies for the department

Requirements:

- Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
- At least 3 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Makati City.
- Preferably Managers specializing in Quality Control/Assurance or equivalent.
- Knows trending and analysis
- Experience in providing quality assurance both in inbound and outbound calls. Email and chat support QA is a plus.
- Female
- Detail Oriented
- Good Reporting Skills
- Knowledge in Excel and Math, data crunching
- Good management skills
- Six-Sigma Certified
- TQM certifications is a plus

Walk-in applicants are also welcome, please visit their office at:
4F Standard Chartered Bldg.
4788 Ayala Avenue
Makati City

Pacific Business Group Limited is in need of Web Developer/Programmer. Successful candidate will have the following responsibilities:

- Maintain, update, and resolve user issues related to internal systems.
- Provide programming analysis, application development and support, and will include coding and programming.
- Design, develop, maintain, and interface web applications
- Perform a full range of programming tasks using a variety of web and application based programming technologies and languages, keeping current with new programming techniques.
- Extend database functionality using SQL Server
- Test, debug and document software developed both internally and externally

Requirements:

- Graduate in Computer Science / Information Technology
- At least 2 Years of experience in Software Development
- 2 Years Experience in C# or VB.NET Programming (Preferably C#)
- 1 Year Experience in Visual Basic 6 and ASP Classic programming
- Strong Understanding in Object Oriented Programming and Design
- Knowledge in ORM Architectures (Preferably Entity Framework / LINQ-to-SQL)
- Technically Proficient in MS SQL RDBMSand MYSQL
- Technically Proficient in HTML / CSS Design
- Knowledge in developing E-Commerce websites
- Reporting tools (RDLC and Crystal Reports)

Pacific Business Group Limited is in need of Inbound and Outbound Agents. They are in need of confident, driven and persuasive agents that will be responsible for the following:

- Take incoming and make outgoing calls
- Transact orders through fax, email, post or phone
- Resolve customer’s needs via all possible communication channels

Requirements:

For OUTBOUND AGENTS:

- Candidate must possess at least a Bachelor’s/College Degree , any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- Strong verbal and written communications skills
- Capable of handling complex calculations and sales figures
- Knowledge in financial/stock market is a PLUS
(Full-Time positions available)

For INBOUND AGENTS:

- Candidate must possess at least a Bachelor’s/College Degree , any field.
- At least 6 months of working experience in the related field is required for this position
(Full-Time positions available)

Successful candidates will be given intensive training and will be offered exciting salary packages!!

Walk-in applicants are also welcome, please visit their office at:

4F Standard Chartered Bldg.
4788 Ayala Avenue
Makati City

Sitel, a global Business Process Outsourcing (BPO) leader is looking for Sourcing Supervisor for Ortigas Site.

Responsibilities:

Spearheads Sourcing Initiatives in support of the company’s objectives of hiring qualified employees

Plans, develops, designs, and implements recruitment strategies in brand awareness

Coordinates with business partners and recruitment team in identifying their hiring requirements so as to be able to design the brand concept

Ensuring that recruitment marketing initiatives are aligned with the group’s standards and cost effective in terms of our annual budget

Supervises a team of 5-8 people

Requirements:

Candidate must possess at least a Bachelor’s/College Degree , any field.

Required language(s): English

At least 1-2 year(s) of working experience in the related field is required for this position.

Preferably someone with heavy experience in sales, marketing and events

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Sales – Telesales/Telemarketing or equivalent.

Executive Search Office
30/F Raffles Bldg., F. Ortigas Jr. Ave
(formerly Emerald Ave.) Ortigas Center, Pasig
Mondays – Fridays
11am – 7pm

Sykes Asia, Inc., the officially recognized pioneer in the Philippines call center industry is looking for Technical Support Representative for Educational Tool (SA – Quezon City).

Successful candidates will provide assistance to higher education students and educators in a call center setting. This includes professional communication with external and internal customers primarily via telephone, with some chat and email interaction.

To qualify for this position, you must have the following:

- At least a Bachelor’s/College Degree in any field

- Minimum of 1 year experience in a call center environment (An advantage but not a strict requirement)

- Strong technical understanding of PC/Mac computer usage and web technology

- Knowledge and experience with a Customer Relationship Management tool (Preferred but not required)

- Technical experience with general Internet navigation

- Knowledge in MS Office Suite, Internet tools such as browsers (IE, Firefox, and Safari) and plug-ins, Computer operating systems

- Strong English verbal communication and presentation skills

- Willingness to work in Quezon City on shifting schedules

Sykes Asia offers above-industry overall compensation package to those who will qualify. This includes:

(1) paid vacation leaves and sick leaves
(2) medical and dental coverage for you and qualified dependents
(3) group life insurance coverage
(4) career growth based on your performance

Plus a whole lot more cash and non-cash benefits!

You are encouraged to visit any of our recruitment sites with a copy of your resume and a valid ID.

Ortigas:
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

Makati:
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Quezon City:
3F Kpointe Building Gilmore Ave., Quezon City
Mondays-Fridays 10am-4pm

TeleTech, a leading provider of comprehensive customer and enterprise solutions for 28 years, is looking for Multi-lingual Tech. Support Representative (Japanese/Korean/Chinese Speaking).

Responsibilities:

- As a Technical Support Representative you will be required to handle inbound phone & email enquires from customers based in Japan / Korea / China. You will be expected to help the customers troubleshoot computer peripheral products, as well as provide superior customer service for general inquires.

Requirements:

- Degree qualified is an added advantage

- Strong IT related background (Technical Support Rep)

- Strong Native Japanese / Korean / Chinese communication skills, both written and verbal (Japanese / Korean / Chinese nationality is an added advantage)

- Above average ability to read, write and speak English.

- Good understanding on computers including Windows based programs, USB’s and Internet Explorer

- Strong interest in technology, gaming and entertainment system

- Must enjoy working with different types of people and cultures

- Passion for & commitment to delivering the best support experience

- Excellent soft- and interpersonal skills.

- Strong e-mail, word processing, and web usage skills.

- Regular day shift schedule : Monday – Friday

Applicants are encouraged to walk-in.

10th Floor EcoPlaza Buildin
2305 Don Chino Roces Extension
Makati Cty 1231
Philippines
Regular Recruiting Hours Mon-Fri 9-4PM

To apply you may also text TELETECH then send to 2327 for Globe;
09178902327 for non-Globe Each reply would cost P1.00

E-mail: hotjobs@teletech.com

DO YOU HAVE JAPANESE, KOREAN, OR CHINESE FRIENDS?

Refer them to TeleTech and take home Php20,000* for every successful referral.

To know more, call/text Valerie Goh at
0917 9432420
0917 3038379
or email valeriegoh@teletech.com