TELUS International Philippines brings extensive experience in building the world-class, global outsourcing solutions to leading North American clients. Now with a growing list of Fortune 500 clients and close to 8000 team members. TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries. TELUS has invested heavily in technology and human resources.
We employ cutting-edge technology via a fully redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our team members are dynamic and are capable of resolving customer inquiries in a quick and efficient manner. All this underpins TELUS’ commitment to clients: superior service quality and cost-effective delivery.
A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients. We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing solutions. Our clients include companies in the utilities, high-tech, travel, hospitality, telecommunications and financial services industries.
TELUS International has invested heavily in efficient business processes, leading technology and finding the best human resources. We employ cutting-edge technology via a fully redundant fiber optic network. Our screening and training processes identify and develop agents and IT professionals with an exceptional customer-centric focus. Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call centre outsourcing solutions.
Product and Services
Transformational outsourcing solutions are our primary focus at TELUS International. As a leading provider of flexible call center outsourcing solutions, we offer a comprehensive range of contact center and IT services delivered via multiple channels for a unified customer service experience. Our outsourcing solutions enable clients to focus on their core competencies, streamline business processes, create cost efficiencies, adopt flexible staffing and use best-in-class technologies.
TELUS International Philippines, Inc. operates three modern customer call centers and a dedicated training center in thriving business districts in Manila. All facilities are within close proximity to transportation hubs, shopping malls and restaurants. Each customer call center facility includes: ergonomic work areas, café and break areas, state of the art training rooms with full A/V capabilities, meeting and conference rooms, designated client work areas, associate coach / counsel rooms, climate controlled, raised floor data center and full uninterruptible power supply. Our dedicated customer call center training facility has a capacity of over 150 seats and is equipped with computers, projectors and quality audio equipment.
Company Address: 31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company